ShapeFX is committed to protecting the privacy of our customers. Our Privacy Policy is designed to allow you to protect the information you have provided while having the option to receive promotional information from other 3rd party companies that we feel may be of interest.
The personal information you have provided us and information about your order may be shared with third parties. This information may be combined with other personally identifiable information (such as demographic information and past purchase information) available from our records and other sources. This information will be used to make our future marketing efforts more efficient. It may also be used by our marketing partners to bring you offers of interest. To learn more about our marketing partner, click here.
If you prefer we do not share your name and address with marketing partners, please e-mail us at
service@ShapeFX.com
If you agreed to receive e-mail from our marketing partners, we will share with them your e-mail address and the information described above, so they can send you offers for products and services that may be of interest to you. We will only share your e-mail address if you have opted in by checking the box on the registration page. Additionally, each e-mail our partners send you will include a description of the simple opt out process to enable you to stop receiving future e-mail.
We also collect the e-mail addresses from those that request a catalog or place an order with us. We use e-mail addresses to provide customers with order and shipment notification and to make special product announcements that we feel would be of interest to our customers. We also make portions of our mailing lists available to carefully screened companies. If you do not wish to receive special announcements or such mailings from us, we can remove you from our list. Simply send an e-mail request to
service@ShapeFX.com, or call our toll free number at 800.533.5696, or write to us at 1 Shape fx Boulevard, Hampton, VA 23630-1103. Please provide us with your exact name, address, telephone number and Source Code and Customer number from the back of your catalog, if available. We will be sure your name is removed from the list we share with other organizations.
At ShapeFX, we value your business very much. If there is anything we can do to help make your shopping experience more pleasant, please don't hesitate to contact us. Our customer service center is just a phone call or an e-mail away and is able to answer any questions or concerns that you may have.
Protecting your order information is important to us. We use Secure Sockets Layer (SSL) technology to protect the security of your online order information.
To check the security of your connection, look at the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https."
Some versions of browsers and some firewalls don't permit communication through secure servers like the ones we use to process orders at ShapeFX.com. In that case, you'll be unable to connect to the server, which means you won't be able to mistakenly place an order through an unsecured connection. If you cannot access the secure server for any reason, please print our order form and place your order by phone 800.533.5696 or fax 800.821.9129.
If you have any questions about our privacy policy, you can always contact ShapeFX.com customer service in any of three ways:
1. Send us an
email.
2. Call us at 800.533.5696
3. Write to us at
ShapeFX.com Customer Services
1 Shape fx Boulevard,
Hampton, VA 23630-1103